Now Hiring - Call Center Advocate in Wexford, PA

Rate of pay - $19 per hour

OBJECTIVE

Provide courteous, prompt, and excellent member service. Answer all incoming calls, providing general account and loan information in a pleasant and professional manner. Practice Call Center Standards for all incoming calls. Build relationships by suggesting appropriate products and services to fit members’ needs.

WORKING HOURS

• Initial training is in-person in the Wexford Care Center, approximately 3 days per week for a period of 8 weeks; the other 2 training days will be remote, subject to change.
• After initial training, this position is mostly remote, being in-person in the Wexford Care Center approximately 1 day every 3 weeks, based on operational needs.

Scheduled between the hours of:

• Monday-Friday: 7:50am-6:10pm
• Rotating Saturdays: 8:45am-2:15pm

MINIMUM QUALIFICATIONS

• High School diploma or equivalent required
• Minimum of six months of similar or related experience required
• Excellent member service skills
• Exceptional telephone communication and human relation skills
• Above average knowledge of Credit Union products and services
• Ability to build and strengthen relationships through sales and service
• Proficient computer skills
• Good analytical skills
• Ability to handle a variety of duties
• Ability to maintain accuracy in a fast-paced environment
• Detail oriented
• Flexibility in workings hours
• Dependable with a good attendance record

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer member telephone inquiries and provide appropriate suggestions to financial needs
• Meet average call volume goal and KPIs
• Provide accurate and appropriate account information encompassing all share products
• Process requested account transactions and assist members with account problems
• Provide general loan information on member accounts
• Open a variety of sub-share accounts
• Build relationships by educating members on Credit Union products and services to help them live a better life
• Work a variety of shifts based on operational needs
• Attend required Credit Union training and meetings
• Remain current on promotional and marketing mailings
• Exceptional written, verbal, and communication skills
• Handle other duties as assigned
• Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success

Clearview values diversity in its workforce. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.